Shipping & Returns

Pollucks Jewelry is designed and created with the promise to express yourself stunningly.  If you don't feel it that way, and if you are not happy with your purchase, please let us know.

Pollucks Retrun Policy

We accept and offer free returns on all US orders within 30 days and the product should be in good condition.  For international returns, we will deduct a 15 USD processing/shipping fee from the order.  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.  If you have received the Jewelry pouch with your purchase, you may keep it with you if desire.

How to Return?

Please email us at return@pollucks.com with the order number within 30 days after you receive your order and we will send you a pre-paid return shipping label. It is that easy. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please email customer service (info@pollucks.com) with your inquiry and we will make it right for you.

Pollucks Jewelry Warranty

If your Pollucks Jewelry becomes defective or damaged within the first 90 days of purchase, you are able to exchange your product with us for free. Please email customer service (info@pollucks.com) with your inquiry and we will organize the exchange. 

Refund Timeline

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Shipping Information

We will process your order within 2 business days upon receiving the order.

Domestic Shipping ( United States ) will be sent with USPS First Class Mail with tracking. Please allow 3-5 business days.
Overseas Shipping will be sent with UPS or DHL International based on calculated rate. Please allow 6-10 business days.

Any Questions?

info@pollucks.com or message us via Facebook messenger on our website